3CX Features
Complete 3CX Features
All-in-one calling, management, and integrations that simplify communication and support growing business needs.
Full Feature List
|
Phone System Features
|
3CX Basic
|
3CX PRO
|
3CX ENT/AI
|
3CX ENT +
|
|---|---|---|---|---|
|
Commercial Licenses Starting From
|
8SC+
|
8SC+
|
8SC+
|
8SC, 16SC & 24SC only
|
|
User Features
|
|
|
|
|
|
Apps: Windows and Web Client, iOS, Android
|
|
|
|
|
|
BLF Busy Lamp Field
|
|
|
|
|
|
Headset Integration
|
|
|
|
|
|
Phone Directory
|
|
|
|
|
|
Call Handling Features
|
|
|
|
|
|
Auto Attendant
|
|
|
|
|
|
Boss-Secretary (non-Ai version)
|
|
|
|
|
|
Call Logging
|
|
|
|
|
|
Call Parking / Pickup
|
|
|
|
|
|
Call Processing Scripts
|
|
|
|
|
|
Inbuilt SBC for Offsite Phones
|
|
|
|
|
|
Integrated Fax Server
|
|
|
|
|
|
Intercom / Paging / PA Announcements
|
|
|
|
|
|
Multi-level IVR
|
|
|
|
|
|
Ring Groups
|
|
|
|
|
|
SIP Trunk Choice
|
|
|
|
|
|
System Configuration Features
|
|
|
|
|
|
Custom FQDN
|
|
|
|
|
|
Custom IP Phone Logo
|
|
|
|
|
|
Custom SMTP Server
|
|
|
|
|
|
Google Workspace / Full Integration
|
|
|
|
|
|
Google Workspace / User Sync Only
|
|
|
|
|
|
MS 365 Integration / Full Integration
|
|
|
|
|
|
MS 365 Integration / User Sync Only
|
|
|
|
|
|
VMware / Hyper-V / KVM
|
|
|
|
|
|
Xapi/Call API
|
|
|
|
|
|
AI Transcription Features
|
|
|
|
|
|
Call Summary
|
|
|
|
|
|
Call Sentiment
|
|
|
|
|
|
Call Transcriptions via 3CX Cloud
|
|
|
|
|
|
Call Recordings via Google or OpenAI
|
|
|
|
|
|
Call Recordings via OnBoard Server (8SC)
|
|
|
|
|
|
Call Recordings via OnBoard Server (16SC+)
|
|
|
|
|
|
Speaker Diarization (for 3CX Transcription only)
|
|
|
|
|
|
VoiceMail Transcription Free via 3CX Cloud
|
|
|
|
|
|
VoiceMail Transcription via Google or OpenAI
|
|
|
|
|
|
VoiceMail Transcription via OnBoard Server
|
|
|
|
|
|
AI Agents
|
|
|
|
|
|
AI Boss-Secretary *NEW
|
|
|
|
|
|
AI Personal Assistant *NEW
|
|
|
|
|
|
AI Receptionist
|
|
|
|
|
|
Call Center Features
|
|
|
|
|
|
Barge in / Listen in / Whisper
|
|
|
|
|
|
Callback
|
|
|
|
|
|
Call Flow Designer
|
|
|
|
|
|
Call Queues
|
|
|
|
|
|
Call Recording
|
|
|
|
|
|
Call Reports Basic
|
|
|
|
|
|
Call Reports Queue
|
|
|
|
|
|
Connect Remote Offices (Bridges)
|
|
|
|
|
|
CRM Integration
|
|
|
|
|
|
Hot Desking
|
|
|
|
|
|
Scheduled Restore
|
|
|
|
|
|
Skill-based Routing
|
|
|
|
|
|
SLA Alerting
|
|
|
|
|
|
Start / Stop Call Recording Rights
|
|
|
|
|
|
Switchboard
|
|
|
|
|
|
Wallboard
|
|
|
|
|
|
Video Conferencing
|
|
|
|
|
|
3CX Link
|
|
|
|
|
|
Onboard Video Conferencing MCU (16SC+)
|
|
|
|
|
|
Polls
|
|
|
|
|
|
PDF Sharing
|
|
|
|
|
|
Remote Assistance
|
|
|
|
|
|
Screen Sharing
|
|
|
|
|
|
Whiteboard
|
|
|
|
|
|
Maximum no. of participants
|
|
100
|
250
|
250
|
|
Live Chat & Messaging
|
|
|
|
|
|
'3CX Talk' Link
|
|
|
|
|
|
Chat Reports
|
|
|
|
|
|
Live Chat & WordPress
|
|
|
|
|
|
Facebook Integration
|
|
|
|
|
|
SMS & MMS
|
|
|
|
|
|
WhatsApp Integration
|
|
|
|
|
|
Enterprise features reserved for 16SC+
|
|
|
|
|
|
3CX Onboard Transcription Server
|
|
|
|
|
|
Data Connectors (PostgreSQL/Google BigQuery/Grafana)
|
|
|
|
|
|
Grafana Reporting / PowerBI
|
|
|
|
|
|
Inbuilt Failover
|
|
|
|
|
|
Logging to a Remote Syslog *NEW
|
|
|
|
|
|
Multi Company / Multi-Tenant
|
|
|
|
|
|
MS Teams Direct Routing Integration
|
|
|
|
|
|
Onboard Video Conferencing MCU
|
|
|
|
|
|
Standby License
|
|
|
|
|
|
Hotels
|
|
|
|
|
|
Hotel PBX (Self-managed only)
|
|
|
|
|
|
Hotel Module
|
|
|
|
|
|
PMS Integrations (16SC+)
|
|
|
|
|