3CX Features
Complete 3CX Features
All-in-one calling, management, and integrations that simplify communication and support growing business needs.
Full Feature List
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Phone System Features
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3CX SMB
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4SC FREE
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3CX BASIC
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3CX PRO
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3CX ENT/AI
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3CX ENT +
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Commercial Licenses Starting From
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8SC+
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8SC+
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8SC+
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Up to 64SC
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User Features
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Apps: Windows and Web Client, iOS, Android
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BLF Busy Lamp Field
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Headset Integration
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Phone Directory
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SIP Phones
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Call Handling Features
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Auto Attendant
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Boss-Secretary (non-Ai version)
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Call Logging
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Call Parking / Pickup
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Call Processing Scripts
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Inbuilt SBC for Offsite Phones
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Integrated Fax Server
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Intercom / Paging / PA Announcements
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Multi-level IVR
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Ring Groups
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SIP Trunk Choice
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System Configuration Features
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Custom FQDN
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Custom IP Phone Logo
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3CX SMTP
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Custom SMTP Server
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Google Workspace / Full Integration
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Google Workspace / User Sync Only
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MS 365 Integration / Full Integration
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MS 365 Integration / User Sync Only
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VMware / Hyper-V / KVM
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Xapi/Call API
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AI Transcription Features
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Call Summary
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Call Sentiment
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Call Transcriptions via 3CX Cloud
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Call Recordings via Google or OpenAI
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Call Recordings via OnBoard Server (16SC+)
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Speaker Diarization (for 3CX Transcription only)
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VoiceMail Transcription Free via 3CX Cloud
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VoiceMail Transcription via Google or OpenAI
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VoiceMail Transcription via OnBoard Server
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AI Agents
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AI Boss-Secretary *NEW
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AI Personal Assistant *NEW
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AI Receptionist
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Call Center Features
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Barge in / Listen in / Whisper
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Callback
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Call Flow Designer
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Call Queues
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Call Recording
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Call Reports Basic
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Call Reports Queue
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Connect Remote Offices (Bridges)
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CRM Integration
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Hot Desking
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Scheduled Restore
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Skill-based Routing
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SLA Alerting
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Start / Stop Call Recording Rights
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Switchboard
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Wallboard
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Video Conferencing
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3CX Link
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Onboard Video Conferencing MCU (16SC+)
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Polls
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PDF Sharing
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Remote Assistance
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Screen Sharing
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Whiteboard
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Maximum no. of participants
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25
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100
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250
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250
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Live Chat & Messaging
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'3CX Talk' Link
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Chat Reports
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Live Chat & WordPress
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< 10
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Facebook Integration
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SMS & MMS
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WhatsApp Integration
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Enterprise features reserved for 16SC+
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3CX Onboard Transcription Server
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Data Connectors (PostgreSQL/Google BigQuery/Grafana)
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Grafana Reporting / PowerBI
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Inbuilt Failover
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Logging to a Remote Syslog *NEW
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Multi Company / Multi-Tenant
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MS Teams Direct Routing Integration
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Onboard Video Conferencing MCU
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Standby License
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Hotels
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Hotel PBX (Self-managed only)
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Hotel Module
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PMS Integrations (16SC+)
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