VOIPSETU – Advanced API & Custom
Development for 3CX
24/7 Customer Support
Global Trusted Provider
Easy Setup and Development
CRM & Helpdesk Integration
Advanced Call Management With Real-Time Insights
Advanced Caller ID
Comprehensive caller identification and reputation management
Spam Protection
Real-time spam detection and call blocking capabilities
Live Dashboard
Monitor all calls in real-time with actionable insights
Smart Alerts
Get notified of important calls and suspicious activity
About VoIP Setu
VoIP Setu – Powerful 3CX Add-On
VoIP Setu is a smart 3CX add-on that gives businesses complete visibility and control over their calling operations. It helps monitor caller ID reputation, track live agent and queue performance, and generate detailed call reports. With real-time insights and actionable analytics, VoIP Setu improves efficiency, protects brand trust, and enhances every customer interaction.
Start Smarter Call Management with VoIP Setu
Working Steps
How Does VoIP Setu CallerID Work?
VoIP Setu connects with your 3CX system and tracks every call in real time. It shows inbound, outbound, and internal calls in a clear dashboard, helping supervisors monitor activity and stay in full control at all times.
1.
3CX Connection
VoIP Setu remains securely connected to your 3CX system for continuous call tracking.
2.
Call Trigger
When a call starts, VoIP Setu instantly detects inbound or outbound activity from 3CX.
3.
Real-Time Call Data Capture
VoIP Setu captures Caller ID, call type, agent details, timings, and call status live.
4.
Smart Call Filtering & Reports
Calls are auto-classified and detailed reports are generated for complete visibility.
5.
Clear Visualization in VoIP Setu
All call data is shown through live wallboards and reports for easy monitoring.
Powerful Features
Built for Enterprise Excellence
Active Caller IDs
See all active Caller IDs in one place, including assigned users, teams, usage details, and location information.
Flagged Caller IDs
Quickly identify Caller IDs marked as spam and take action before they affect customer calls.
Caller ID History
View complete usage history of each Caller ID, including users, call count, and status changes.
Live Caller ID Report
Monitor ongoing calls in real time with Caller ID, agent name, call duration, and current status.
Call Log Details (CDR)
Access detailed call records showing Caller ID used, agent information, call time, and call outcome.
Flagged Caller ID Report
Get a dedicated report of all spam-flagged Caller IDs and remove them instantly if needed.
Caller ID Activity Info
Track the full lifecycle of a Caller ID—from creation and usage to flagging, reassignment, or deletion.
Caller ID Settings
Easily manage Caller IDs with switching options, call limits, default IDs, and instant spam alerts.
Live Agent Wallboard
View agent activity in real time, including availability, active calls, answered calls, and missed calls.
Live Internal Wallboard
Track internal inbound and outbound calls separately to understand internal communication performance.
External Call Analytics
Analyze past inbound and outbound calls by day, week, month, or custom date range to spot trends.
Internal Call Analytics
Get clear insights into agent-to-agent calls, including answered, missed, and total talk time.
Agent Status Report
See how agents spend time in each status—Available, Busy, Away, or DND—to improve productivity planning.
Agent Queue Login Report
Track when agents log in or out of queues, along with duration, to ensure proper call coverage.
External CDR Details
Access complete records of all external calls with time, direction, duration, and call status.
Internal CDR Details
View detailed logs of internal calls to monitor usage and maintain communication quality.
Live Queues Wallboard
Monitor active call queues in real time, including waiting calls, available agents, and wait times.
Queue Analytics
Review queue performance with insights on answered calls, missed calls, talk time, and efficiency.
Queue CDR Details
Get detailed call-by-call records for queue activity, including timestamps, agents, caller numbers, and outcomes.
2M+
Calls/Month
Powerful Features
Built for Enterprise Excellence
Real-Time Call Visibility
Track all live calls across your 3CX system with instant access to extensions, external numbers, and complete call details.
Call History & Compliance Reports
Access detailed call logs, queue records, recordings, and CDR reports to support analytics, billing accuracy, and compliance needs.
Live Call & Agent Control
Monitor agent presence, manage live calls, transfer calls, barge in, listen silently, or whisper guidance in real time.
User & Queue Management
Manage extensions, departments, and queues while updating caller IDs, presence status, credentials, and routing details easily.
Smart Group Management
Create and manage extension and ring groups, control memberships, apply dialing rules, and view group associations instantly.
Advanced Queue Operations
Control queue behavior, agent login status, skill groups, welcome prompts, and operational settings for efficient call handling.
Call Recording Control
Access, manage, start, stop, or delete call recordings while controlling recording settings dynamically per extension.
System Health & Diagnostics
Monitor system configuration, licensing, server health, capacity, OS details, and validate database and call control operations.
Voicemail Management
Retrieve, transfer, delete, and organize voicemails across extensions with detailed metadata and audio file access.
Powerful Integrations
Seamless Business Integrations
Easily connect VoIP Setu with your CRM and essential tools to streamline workflows and boost team efficiency.
3CX Zoho Integration
Connect 3CX with Zoho CRM to manage calls, contacts, and workflows seamlessly.
3CX HubSpot Integration
Sync 3CX calls with HubSpot to track interactions and improve customer communication efficiency.
3CX Salesforce Integration
Integrate 3CX with Salesforce to log calls, manage leads, and streamline CRM workflows.
3CX LeadSquared Integration
Combine 3CX telephony with LeadSquared to improve follow-ups and lead conversion efficiency.
3CX Odoo Integration
Connect 3CX with Odoo to centralize communication and streamline business process management.
3CX Freshworks Integration
Integrate 3CX with Freshworks to enhance customer support workflows and improve agent productivity.
3CX SugarCRM Integration
Link 3CX with SugarCRM to track calls and maintain complete customer interaction history.
3CX Zendesk Integration
Integrate 3CX with Zendesk to manage calls directly within support tickets efficiently.
3CX Bitrix24 Integration
Connect 3CX with Bitrix24 to unify calling, CRM, and team collaboration tools.
Looking for a Custom 3CX Integration?
Why Choose Us
Why Businesses Trust VoIP Setu for Smarter Call Management
Protect your reputation with spam flagging prevention and caller ID reputation management
Monitor every call as it happens with live dashboards and instant status updates
Make data-driven decisions with comprehensive reports and performance metrics
Save time with intelligent automation for call routing, alerts, and follow-ups
Native integration with 3CX – works perfectly with your existing infrastructure
Industry Solutions
Trusted Across Industries
AgentFlow powers call management for businesses of all types and sizes
Contact Centers
High-volume call handling
Sales Teams
Outbound calling power
Support
Customer service excellence
Banking
Secure communications
Healthcare
Patient communication
E-commerce
Order & support calls
Need Custom 3CX API Development for Your Business?
Whar Our Clients Say
Testimonials
Contact Center Manager
Rohit Mehra
“VoIP Setu gave us real-time call visibility and caller ID control, significantly improving agent efficiency and customer trust.”
Operations Head
Ananya Verma
“Managing 3CX calls became effortless with VoIP Setu. The dashboards and reports helped us optimize performance instantly.”
Customer Experience
Saurav Khanna
“VoIP Setu helped protect our brand from spam tagging while giving complete control over agents and call flows.”
Sales Operations Lead
Neha Kapoor
“The live monitoring and analytics in VoIP Setu transformed how we manage high call volumes across multiple teams.”
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Learn More From
Frequently Asked Questions
VoIP Setu seamlessly integrates with your existing 3CX installation through a simple one-click setup process. No technical expertise required – our system works natively with 3CX to enhance your calling capabilities.
VoIP Setu uses intelligent algorithms to detect and flag potential spam calls in real-time. It also helps prevent your outbound numbers from being flagged as spam by monitoring caller ID reputation across major carriers.
Yes! VoIP Setu allows you to configure and customize caller ID settings for different teams, campaigns, and call types. You have complete control over how your number appears to recipients.
Yes! We offer a free demo and trial period so you can experience VoIP Setu features firsthand. Contact our sales team to schedule your demo and start your trial.